Q: What services do you provide? A. We offer a wide range of repair services for computers and cell phones, including screen replacements, battery replacements, charging port repairs, software troubleshooting, virus removal, data recovery, and more.
Q: What brands and models do you repair? A. We work on most major brands for computers (Apple, Dell, HP, Lenovo, etc.) and cell phones (Apple, Samsung, Google, LG, etc.). If you have a specific model, contact us for confirmation.
Q: How much do repairs cost? A. Our pricing varies depending on the specific repair needed and the device. We provide free estimates before any work is started.
Q: What are your business hours? A. Our Sayville location is open Monday-Saturday from 8am to 5pm. Our Patchogue location is open Monday-Friday 10am-5pm and Saturday 10am-2pm.
Computer Repair Specific
Q: Can you fix a slow computer? A. Definitely! We diagnose the cause of slow performance (hardware issues, software problems, viruses, etc.) and apply the appropriate solutions.
Q: Do you offer data recovery services? A. Yes. Whether it’s an accidental deletion or a hard drive failure, we have tools and expertise to attempt data recovery.
Q: Can you help with virus and malware removal? A. Absolutely. We’ll clean your system of viruses, malware, and spyware and advise you on preventative measures.
Q: Can you perform hardware upgrades? A. Yes, we can upgrade your RAM, hard drive, graphics card, and other components to improve computer performance.
Cell Phone Repair Specific
Q: How long does a typical screen replacement take? A. Many common screen replacements can be completed within an hour or two.
Q: Do you fix water damage? A. The success of water damage repair depends on many factors. We’ll assess the device and let you know the chances of a successful repair.
Q: My phone won’t charge. Can you help? A. Often, it’s an issue with the charging port, battery, or charging cable. We’ll diagnose the problem and provide a solution.
Q: Can you repair a cracked back panel/camera lens? A. Yes, we offer repairs for cosmetic damage like cracked backs and camera lenses.
Logistics & Process
Q: Do I need an appointment? A. While not always required, booking an appointment helps reduce wait times. You can schedule online or by calling us.
Q: How long do repairs typically take? A. Repair times vary, but many issues can be resolved within a day or two. We’ll give you a timeline when you drop off your device.
Q: Do you offer on-site repair? A. Yes, we may offer on-site repair for businesses and select cases. Contact us for details and availability.
